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Delete your account

You can request deletion of your Rep² account and your data at any time, without having to talk to anyone. This page explains how to do it, what is deleted, what is kept, and how long it takes.

1.In the app

It's the fastest way, and the one we recommend:

  1. open Rep² and tap You;
  2. under Account, tap Delete account;
  3. read what happens to your account and your data, tap Delete my account and confirm.

Your request is recorded right away. You don't need to send an email or wait for support.

2.If you no longer have the app

Email support@rep2.app from the same email address you signed up with, with the subject "Delete my account". We use the sender address to confirm the request is yours — that's what stops anyone from requesting deletion of someone else's account.

If the email you use today is different from the one you signed up with, say so in the message: we'll need another way to confirm the account is yours.

3.What happens next

Your request starts a 30-day period before permanent deletion. It exists for a practical reason: deleting an account is often a rushed decision, and people often change their minds. During those 30 days:

  • the account is marked for deletion and no longer appears on the screens of the people who followed you;
  • you can change your mind — just sign in to the app again and tap Cancel deletion, or reply to our email;
  • after 30 days, the deletion is carried out and it can't be undone.

4.What is deleted

  • Your name, photo and other profile and contact details.
  • Your health data and measurements — weight, body composition, metrics imported from Apple Health or Health Connect, and your progress photos.
  • Your check-ins and the answers you sent.
  • The content of your chat messages, including audio and images you sent.
  • Notes professionals wrote about you — this is the side people tend to forget, and it matters: it's data about you held by others.

5.What is kept, and why

Not everything disappears, and we'd rather say so clearly than promise the impossible:

  • Your workout history, without identification. Prescribed workouts and workout logs (sets, loads, reps) are kept in anonymized form, with no link to you — they are no longer your personal data (Section 11 of the Privacy Policy).
  • The record of your consents and of the deletion — the date and type of each event, with no name, contact details or health values. It's what lets us show, later, that your request was carried out.
  • The other person's messages in the conversation. What you wrote is deleted; what the other person wrote is their data, and it stays with them.
  • Records the law requires us to keep, such as tax records of payments already made. They're kept for the legal period and not used for anything else.

6.If you're a coach with clients

Deleting your account doesn't delete your clients' accounts — the data is theirs, and each client decides about their own account. Your clients keep the training program and meal plan they already have, but they lose your follow-up: the link between you ends and you no longer have access to the data you followed. If you want to hand them over to another coach, do it before you delete your account.

If you have an active subscription, cancel it before deleting your account, so you aren't charged for a service you'll no longer use.

7.Questions

Email support@rep2.app. If what you want is to correct your data or take it with you, rather than delete it, the Privacy Policy explains those rights and how to exercise them. Other questions: Support.