Contact us
Questions about the app, your account or your personal data all go to this address. Rep² is in Beta, so there's no guaranteed response time (see Section 3 of the Terms of Use).
Tell us what happened, on which screen, and whether you're a client or a professional. A screenshot helps.
A question about your workout or your meal plan? Ask your coach in the app chat: the program is written by them, not by Rep².
Delete your account
Step by step, what is deleted and what is kept are on the Delete your account page (em português). In short:
In the app: tap You, then under Account tap Delete account and confirm.
Don't have the app anymore? Email support@rep2.app from the same email address you signed up with, with the subject "Delete my account". We use the sender address to confirm the request is yours. If you now use a different email, say so in the message: we'll need another way to confirm the account is yours.
- The request starts a 30-day grace period. To cancel it, sign in to the app again and cancel the deletion.
- After 30 days, your personal data is deleted or anonymized, and this can't be undone. Your workout history is kept without identification.
- Coaches: deleting your account doesn't delete your clients' accounts. If you have an active subscription, cancel it before deleting your account.
Common questions
How does a client join their coach on Rep²?
The coach adds the client in the dashboard at app.rep2.app (or in the app), and Rep² creates an invite code. The client downloads Rep² on iPhone or Android, creates an account and enters the code. That's it: they're connected to their coach.
I'm a client and don't have a code
Your code comes from your trainer, coach, or dietitian. Ask them for an invite: the link carries the code. If your professional doesn't use Rep² yet, show them the app.
Do clients pay anything?
No. Clients never pay: they download the app and join with their coach's code. The coach is the one who subscribes to Rep².
Which devices does Rep² work on?
Rep² runs on iPhone and Android, with an Apple Watch companion. Android watches aren't supported yet.
Who can see my health data?
You, and the professionals who work with you while that relationship is active. Being in the same organization doesn't give anyone access. For data from your phone or watch, you choose category by category what your coach sees, and you can withdraw consent at any time in the app. Details are in Section 5 of the Privacy Policy.
How do I get a copy of my data, or correct it?
Email support@rep2.app. For content your coach recorded (an assessment, a prescription), start with your coach. Your rights are listed in Section 10 of the Privacy Policy.
How do I cancel my subscription?
In your account settings, or by emailing support@rep2.app. Cancellation takes effect at the end of the current billing cycle, with no cancellation fee. The full rules are in Section 10 of the Terms of Use.
I feel pain or discomfort during a workout. What should I do?
Stop the activity and seek professional assessment right away. Rep² is a software tool: it doesn't give medical, nutrition or training advice, and it doesn't replace your physician, dietitian or coach.